FAQ

Q: How long does shipping take? A: Shipping times may vary depending on your location and the shipping method chosen at checkout. We strive to process and ship orders within 1-2 business days. Once shipped, domestic orders typically arrive within 3-7 business days, while international orders may take longer.

Q: What is your return policy? A: We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please refer to our Return Policy page for detailed instructions on how to initiate a return or exchange.

Q: Can I track my order? A: Absolutely! Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment and stay updated on its estimated delivery date.

Q: How can I place an order on ShanaiDominique.com? A: Placing an order is easy! Simply browse our website, select the desired products, and proceed to the checkout page. Follow the prompts to enter your shipping information and payment details to complete your purchase. We've designed our website to make the ordering process seamless and user-friendly for your convenience. Happy shopping!

Q: What payment methods do you accept? A: We accept major credit cards, such as Visa, Mastercard, American Express, and Discover. We also offer secure payment options through PayPal for added convenience.